Call volume
Workspace
Overview
RD
Developer
Preparing your workspace…
1
Workspace activation
Redeem your license
Enter the license delivered after purchase. It can be redeemed once.
Today
Your support operation
Live performance across your workspace.
Team
Agent performance
Configuration
Applications
Each app has one memorable code for customer and support-team onboarding.
Access control
Support team
Review sign-up requests before an agent can receive calls.
Performance
Call analytics
Daily answered calls
Team performance
Rostered hours come from each agent’s working schedule for this application.
Call intelligence
Recordings & transcripts
Stereo recordings, speaker-labelled transcripts and AI summaries will appear here.